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How zenbet Handles Your Personal Information

Your account data belongs to you — and this page explains exactly what we collect, why we collect it, and how you can control it. Access to zenbet and the rights described here depend on your local law and eligible region.

Data you controlbKash, Nagad, Rocket payment data handled with careClear retention periodsDirect contact for data requestsBangladesh-aware account practices
Explore the Lobby Read FAQ
zenbet How zenbet Handles Your Personal Information
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply security measures across every layer of your account — from the moment you log in to the moment a withdrawal clears back to your Rocket or Nagad wallet. Here is how each area works in practice.

Account Security Login is protected by OTP verification sent to your registered mobile number. If a login attempt comes from an unrecognised device, we flag it before access is granted.
Cookie Management We use session cookies to keep your account active and preference cookies to remember your lobby settings. You can clear or block these in your browser without losing your account data.
Data Retention Account data is kept while your account is open and for the period required by applicable law. Once that period ends, we delete or anonymise your records — we do not hold data indefinitely.
Requesting Changes You can ask us to correct inaccurate data or delete data we no longer need to hold. Submit your request via live chat or email with your account ID and we will respond promptly.
REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you want to request access to your personal data, ask us to correct something, or raise a concern about how we have handled your information, our support team is the right starting point. You can reach us through live chat on the site, by email, or through the in-account help section. For wallet-related data queries — such as which bKash or Nagad transaction records we hold — include your registered mobile number in your message so we can locate the right account quickly.

Live Chat Start a chat from your account dashboard. Mention your registered mobile number for faster identification when raising a data or wallet query.
Email Support Send your data request or privacy concern to our support email. Include your account ID and the specific data point you are asking about.
In-Account Help Open the Help section inside your account, select the Privacy or Data topic, and submit a request directly tied to your account record.

Your Privacy Questions, Answered Directly

These are the questions we actually get about how we handle personal data — asked by account holders in Bangladesh who want to know exactly where their information goes and what rights they have.

We collect your name, email, registered mobile number and payment method details — for example, your bKash or Nagad number — to verify your identity and process transactions on your account.

Only what is needed to complete your transaction is passed to the payment processor. We do not share your bKash, Nagad, or Rocket data with advertisers or unrelated third parties.

Contact us via live chat or the in-account Help section. Include your registered mobile number and account ID so we can locate your records and respond to your request.

Yes. If we no longer need your data for account or legal purposes, we will delete or anonymise it on request. Submit your deletion request through email or the in-account Help section.

We use session and preference cookies. You can manage or block them through your browser settings at any time. Blocking cookies may affect your account session experience on mobile.

Yes, the policy applies to all account holders. However, your access to zenbet itself depends on your local law and eligible region — check your local rules before registering.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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